FAQ’s About Our Rental

Q: Do you advertise your rentals on other websites? (Zillow, Trulia, Craigslist, Hotpads, etc.) 
A; Yes, we can advertise our rentals on those websites. WE DO NOT ADVERTISE ON CRAIGSLIST. Please note, the only website you should use with the most accurate and up to date rentals is: https://www.windermeremoseslake.com

Q: Do I have to fill out an application to see your rentals?
A: Yes, you will need to complete an application before you can make an appointment with the corresponding property manager (we have three).

Q: Do you allow pets?
A: Each property is individually owned and each owner sets the criteria for their rental property.

Q: Do you run credit checks? What do they include?
A: Yes, we run checks on credit, criminal background, employment verification, and previous evictions/rental history.

Q: What is the fee for submitting an application?
A: If you apply on-line you are able to pay with a credit/debit card for your convenience. In person, we only accept money orders. Reports typically are completed in 2-3 business days, as long as information is able to be verified. $29 per person 18 years and older.

Q: How many applications do I need?
A: If you are married, you and your spouse will need to complete two applications, otherwise every individual who wishes to be on the lease will need to fill out an application.

Q: What if I need a co-signer?
A: Your co-signer will also need to fill out an application.

Q: When is rent due?
A: Rent is due on the first (1st) of every month and late by the fifth (5th). After that time late fees will be applied and you will be responsible for paying these.

Q: What payments do you accept for rent and deposit payments?
A: You are able to make your payments online through our Tenant Portal for your conviance. You may also make them in person at our office, we only accept money orders and personal checks. Banks charge a fee for bad checks. Bad checks will be turned over to the prosecuting attorney for prosecution.

Q: Do I have to pay the whole deposit upon move in?
A: Yes. Rent and the entire deposit amount are due in order to receive keys to your new home.

Q: Do I need renters insurance?
A: No, it’s not required, but we do highly recommend getting coverage. In case of fire, flood, accident, theft or your belongings will not be covered under the owners insurance. Renters insurance typically costs $10-$30 per month.

Q:  Do you accept Section Eight (8)?
A: We do, as long as the prospective property passes inspection and all the proper paperwork is turned in.

Q: Are utilities covered?
A: Each property is individually owned and each owner sets the criteria for their rental property.

Q: Who do I contact if I have a maintenance problem?
A: We require written notice of maintenance requests, please come to the office or email your property manager.

Q: What are the steps to moving out?
1) Tenant fills out a notice to vacate in writing or by email.
2) Notice must be given by the 10th of the month in order to end tenancy at end of month.
3) If notice is given after the 10th of the month tenant is obligated to pay next month’s rent, unless the property is rented.

Q: Do you accept comprehensive reusable tenant screening reports?
A: We will not accept any Comprehensive Reusable Tenant Screening report from any source. Our screening process may include, but is not limited to, verification of income, criminal background check, credit check and historical rental references. Sources of informaiton that may be used include: Phone calls to current and previous employers and landlords, and/or aTenant Screening Report provided by AppFolio, Located at 50 Castillian DR, Goleta, CA 93117